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Evaluation ViewAttendees 1

Accreditation/Regulatory

Surveyors - Friend or Foe?

Monday, September 30, 2024
3:30 PM – 4:30 PM MST
Location: Mile High Ballroom 3A
CE: 1
Digital Experience Session Option
Tomorrow's MSP® Skillsets: Analytical Thinking, Information Technology, Relationship Building, Team Building, Performance Improvement, Database Management, Communication, Medical Staff Professionalism, Presentation Skills, Professional Ethics, Professional Presence, Flexibility/Adaptability, Remote People Management
Session Description: This session will outline some pre-survey preparedness processes that can lead to confidence and a successful survey. Accreditation bodies can arrive unannounced, and it is imperative to have processes in place to ensure you are always as well prepared as possible. With the on-going demands and increased responsibilities, MSPs may find themselves having to prioritize duties. Putting off audits that could potentially identify missing or bad data that will have you ill prepared for surveys. Understanding the importance of being proactive and prepared will lead to confidence during a survey.

Learning Objectives:

  • Upon completion, participants will have a greater knowledge of the importance of frequent audits and data review.
  • Upon completion, participants will have tools to assist with surviving the stress of on-site surveys, anxiety reducing techniques, as well as common emotional intelligence (EI) practices while communicating.
  • Upon completion participants will be able to identify common mistakes and put into practice processes that will aid in future preparedness.