President JLWilson MedStaff Consulting, LLC Victoria, Texas
Session Description: In our role as medical services professionals we are sometimes faced with the responsibility of initiating a crucial conversation with hospital leaders and medical staff leaders regarding problematic findings identified during the credentialing or peer review process. In this program we will share scenarios on how to prepare for crucial conversations, how to relay important information necessary to support an educated, not emotional decision by the hospital or medical staff leader and also how to be persuasive and provide influence, if necessary, to succeed in conversations with leaders.
Learning Objectives:
Identify key elements/documentation needed for a crucial conversation with hospital and/or medical staff leaders
Present confidently the information necessary for a hospital or medical staff leader to make an educated decision or recommendation regarding a credentialing or peer review problem.
Understand the need to be persuasive, not defensive, in order to achieve a decision by the hospital or medical staff leaders that is focused on patient safety.
